Occasionally, members of the public find themselves embroiled in a dispute with their REALTOR®. Sometimes there are even disputes between two REALTORS®. The Ombudsman Hotline is a free service available to both members of the public as well as REALTORS®. The C.A.R. Ombudsmen receives and responds to questions and complaints about members; can contact members to inform them that a client or another REALTOR® has raised a question or issue; and can provide an informed response to the person complaining. Click here to request a call-back from an Ombudsman Administrator. You may also call (213) 739-7227 or send an email to firstname.lastname@example.org.
C.A.R. Ombudsman Hotline:
Mediation for the Consumer from the California Association of REALTORS®:
The CALIFORNIA ASSOCIATION OF REALTORS® Real Estate Mediation Center for Consumers provides home buyers and sellers, as well as other parties to real estate transactions, with a highly qualified pool of specially trained, objective and reliable mediation professionals to assist them in resolving their real estate related disputes.
Click here for their website. C.A.R.’s mission is to provide consumers with a supportive and confidential process that, working with the mediator of their choosing, will assist them to reach a mutually agreeable settlement and to avoid the time, expense and uncertainty of litigation. C.A.R. mediators are experienced in mediation and the issues that commonly arise in real estate disputes. They receive ongoing real estate focused training and support to ensure that they are prepared to efficiently and knowledgeable guide your through the mediation process. Phone numbers and email addresses for the Mediation Center can be found directly by clicking here.